Frequently Asked Questions
We receive many messages and phone calls every day. DMs, WhatsApps, Texts, Insta and FB messages and – always our preferred choice – good old fashioned emails!
We don’t have a designated admin person, and since the pandemic we’re working with a smaller team. All of us are busy baking, cake decorating, serving and making sandwiches or washing up, cleaning and sanitising!
This is therefore designed to help answer many of the most frequently asked questions. Please do take a look and if you don’t see an answer to your particular question feel free to call us on 01923 805896. Leave a message if we don’t get to the phone in time and we will call you back.
Are you Open?
We are open every day from 10.00am. You can sit in our tearoom to enjoy coffee and cake, a light lunch, or full Afternoon Tea. Alternatively we have a takeaway menu and you are welcome to collect your treats and enjoy them at home.
Do you make Celebration Cakes?
Yes, we do! We ask for two week’s notice if possible. This allows us to order, plan, bake, decorate and generally work as a team to create the many cakes we produce each week. We can accommodate last minute orders but they can disrupt the work flow and may mean working late nights or early mornings, so we appreciate you contacting us in good time, thank you! The best way to order a cake is to complete the form here and someone will get back to you soon!
Do you make Vegan/Dairy/Gluten Free cakes?
We do, but we cannot guarantee any cake is completely free of any allergen as we are not a quarantined kitchen. We are a small business and the same machines are used for all our cakes. Although we take care to clean down between bakes, and try to avoid cross contamination as much as possible, if you have a severe allergy we would sadly advise you not to purchase cakes from The Kitchen.
Do you make sugar free cakes?
Sorry but we do not. Sugar provides more than sweetness. It also adds volume and ensures your cake is deliciously light. Our trials have been disappointing and we are not comfortable with the side effects attributed to some artificial sweeteners.
What do you have on your counter?
We aim to have Victoria Sandwich, Lemon Drizzle, a Chocolate Cake, Red Velvet and a Vegan option available every day. Along with Brownies, Cupcakes, Cookies and Millionaire Slices. Lemon Drizzle, Hummingbird Cake and many of our Brownies are baked using gluten free flour.
Our cakes sell quickly, so we replenish stock daily. We also enjoy experimenting with new ideas and recipes, again keep an eye on our social media pages to see what we are baking!
In line with Natasha’s Law all PPDS items carry a full list of the ingredients used. For all other cakes and menu items please ask a member of staff for information with regard to Allergens and dietary requirements. If you have a severe allergy we would sadly advise you not to purchase from us due to the inevitable risk of cross contamination in our small kitchen.
What can I pre-order?
You are more than welcome to pre-order lunch, Afternoon Tea, a Celebration Cake or any one of our standard bakes such as Victoria Sandwich, Lemon Drizzle, Chocolate Cake, Red Velvet or Carrot cake. Perhaps order a box of cupcakes or brownies, or reserve a box of Cake Slices. All orders are subject to availability and we may occasionally need to make some substitutions.
Sadly it is not always possible to pre-order some of our treats. For various reasons but often because they are time consuming to make and to be cost effective we need to make a larger quantity of them. We sometimes make, for example, Cake Bombs because we have the necessary ingredients to hand, along with a little bit of time to spare.
If and when we ever had or have a bigger bakery or premises perhaps we could “mass produce” some of these – but would they even be the same? Until then we are sorry but can only advise you to follow us and keep watch on social media to know what is on offer. Sign up to our newsletter for the latest news too!
What are your opening hours?
We are now open every day from 10.00am. On a Sunday we close at 4.00pm and other days 5.00pm. Friday night is late night opening until 8pm – why not join us for a glass of wine to welcome the weekend?
If you are travelling some distance we advise you please to call us on 01923 805896 to check we are open.
We hope this is clear. We have been changing and adapting over the past few months in line with customer feedback and always welcome your comments!